Welcome to the UPH Family
We’re truly honored that you’ve chosen us to care for your beloved pet.
Every member of our team is here because we believe in something bigger than medicine. We believe in the joy, comfort, and unconditional love pets bring to our lives — and we’re passionate about helping you protect that bond.
As an AAHA-accredited hospital, we’re committed to the highest standards of care, but just as important, we’re here to listen, support, and guide you. We know veterinary care can sometimes feel overwhelming, and we’re always here to talk things through.
Your questions are welcome, your concerns are heard, and your pet’s comfort is always our priority.
What to Expect on Your First Visit
Your pet’s first appointment is an exciting milestone — and we know it can come with plenty of questions (and maybe a few jitters, too). Our goal is to create an experience that is calm, welcoming, and completely personalized to your pet.
But every pet — and every family — is different. Some pets are social butterflies ready to explore, while others need a slower pace and extra reassurance to feel comfortable.
Therefore, we take time to get to know your pet, understand their needs, and build trust from the very first visit.
Here’s what you can expect during your first appointment:
- Review of medical history: We’ll look over any records you’ve sent or brought along to understand your pet’s background.
- Personalized conversation: We’ll talk about your pet’s lifestyle, daily routine, and any questions or goals you have for their care.
- Comprehensive exam: Your veterinarian will perform a gentle nose-to-tail exam, explaining what they’re seeing and answering questions as they go.
- Care planning: If vaccines, lab work, or diagnostics are recommended, we’ll discuss options and tailor a plan that fits your pet’s specific needs.
- Comfort-first approach: We use Fear Free® techniques to reduce stress and help your pet feel safe. If we notice any anxiety, we’ll adapt our approach to meet them where they are.
- Positive reinforcement: You’re welcome to bring your pet’s favorite treats from home to make the visit even more enjoyable.
- Next steps: Before you leave, we’ll review follow-up care, wellness plans, and helpful tools like pet insurance to keep your pet healthy year-round.
Pro Tips for a Great First Visit
- Share records early: If possible, send us your pet’s previous medical records before your appointment. It helps us prepare and spend more time focusing on your pet—not the paperwork.
- Bring a fresh stool sample: It’s a quick and easy way for us to learn more about your pet’s overall health.
- Skip the pre-visit meal: A slightly hungry pet is often more treat-motivated, which helps us create a positive experience during their visit.
- Tell us about anxiety or past stress: Every pet is different, and knowing what helps yours feel calm allows us to adjust our approach for their comfort.
- Pack comfort items: Favorite treats, a toy, or a cozy blanket from home can make the visit feel familiar and reassuring.